Privacy Policy/Product Delivery
We may collect personally identifiable information (“PII” – for example, your full name, email address, mailing address, telephone number, mobile phone number or credit card number) from you when you voluntarily submit the information to us when you purchase items from us or register with our Site. We need this information in order to process and fulfill your order and to notify you of your order status, in order to register you as a user of this Site, provide you with mobile alerts or to provide you with other services. We may also collect PII from you if you choose to subscribe to our email program, participate in sweepstakes, contests, and surveys, or in connection with content or suggestions you post on this Site. Non-PII may also be collected from you by means of Cookies and Pixel Tags. Cookies are small bits of information that this Site places on your computer. We and our 3rd party service providers use cookies and Pixel Tags to identify your IP address, browser type, domain name, and specific web pages through which you click. This data is collected automatically and utilized to help us look for trends to improve our Site and your interactive experience. The cookies allow us to recognize you when you return to the Site and to provide you with a customized experience that we feel will be of value to you. The cookies that are configured by this Site do not contain any sensitive personally identifying information, such as your driver?s license number, credit card number or social security number. Additional information regarding browser cookies and how to disable them is described below.
What Information Do We Share and with Whom?
We do not rent or sell personally identifiable information about you to outside marketers.
In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services such as credit card processors or shipping agents. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with this policy. Unless otherwise disclosed to you, our Service Providers are prohibited from using your personally identifiable information for their own marketing purposes.
We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when we may access or disclose your information in order to protect or defend the legal rights or property of Sears Holdings and its affiliated companies or their employees and agents, to protect the safety and security of users and members, and to protect against fraud.
Product Delivery and Return Policy
All prices and payments are in U.S. Dollars. For event and class registration customers will receive confirmation of immediate registration at the time of sale. If for some reason a class is full or does not make the customer will receive a full refund or a credit to their account, whichever the customer chooses. If a student is withdrawn within the first two weeks of class they may receive a full refund or account credit. After the first two weeks a pro-rated credit will be issued, a pro-rated refund may be given at the discretion of FOA management. Tickets for events/shows will be delivered to the email address provided once the sale is complete. Tickets may be exchanged for a different seat and/or day. Any greater cost in change will be paid by the customer. The FOA has a no refund policy for all tickets sold to its events.
For further assistance regarding refunds/exchanges please contact a customer service agent at 870-935-2726
T-F between 9am and 5pm